Grace & Stella Energising Gold Under Eye Masks Pack of 24

We have a 15-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at fuzonlimited@gmail.com. Please note that returns will need to be sent to the following address: 59 Derby Road, Manchester, M14 6RE.  If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at fuzonlimited@gmail.com.  Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards. Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at fuzonlimited@gmail.com.

1. Shipping Location We currently ship only within the United Kingdom. At this time, we do not offer international shipping. 2. Processing Time All orders are processed within 1–2 business days (excluding weekends and holidays). Once your order is processed, it will be dispatched for delivery. 3. Delivery Time Estimated delivery time is 3–5 business days from the date of dispatch. Please note that delivery times may vary slightly due to external factors such as courier delays or high demand periods. 4. Shipping Charges Shipping costs (if applicable) will be calculated and displayed at checkout before you complete your order. 5. Order Tracking Once your order has been shipped, you will receive a confirmation email with a tracking number. This allows you to monitor your delivery status in real time. 6. Delayed or Lost Shipments While we aim to deliver all orders within the estimated timeframe, delays can occasionally occur. If your order is significantly delayed or appears lost, please contact us and we will assist you promptly. 7. Incorrect Address Please ensure that your shipping address is accurate at checkout. We are not responsible for delays or failed deliveries due to incorrect or incomplete addresses provided by customers. 8. Damaged or Missing Items If your order arrives damaged or with missing items, please contact us within a reasonable time after delivery with relevant details or photos, and we will resolve the issue as quickly as possible. 9. Contact Us If you have any questions regarding shipping, please reach out to our support team through our Contact Us page.