Shipping policy

1. Shipping Location

We currently ship only within the United Kingdom. At this time, we do not offer international shipping.

2. Processing Time

All orders are processed within 1–2 business days (excluding weekends and holidays). Once your order is processed, it will be dispatched for delivery.

3. Delivery Time

Estimated delivery time is 3–5 business days from the date of dispatch. Please note that delivery times may vary slightly due to external factors such as courier delays or high demand periods.

4. Shipping Charges

Shipping costs (if applicable) will be calculated and displayed at checkout before you complete your order.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. This allows you to monitor your delivery status in real time.

6. Delayed or Lost Shipments

While we aim to deliver all orders within the estimated timeframe, delays can occasionally occur. If your order is significantly delayed or appears lost, please contact us and we will assist you promptly.

7. Incorrect Address

Please ensure that your shipping address is accurate at checkout. We are not responsible for delays or failed deliveries due to incorrect or incomplete addresses provided by customers.

8. Damaged or Missing Items

If your order arrives damaged or with missing items, please contact us within a reasonable time after delivery with relevant details or photos, and we will resolve the issue as quickly as possible.

9. Contact Us

If you have any questions regarding shipping, please reach out to our support team through our Contact Us page.